Terms & Conditions

About these terms

By using this website or placing an order with us, you agree to these terms. Please read them with our Delivery & Return Policy and Privacy Policy.

Adults only

Our products contain nicotine and are for adults aged 18 or over. By ordering, you confirm you are at least 18. We do not sell to anyone under 18.

Products and prices

• Prices are in UAE dirhams (AED) and the total is shown at checkout before you order.
• Packaging can differ by country of origin. The country is shown on each product page.
• If a price is listed in error, we will tell you before we confirm your order, and you can cancel.

Orders

• Your order is accepted when we confirm it by phone, WhatsApp or email.
• We may decline an order, for example if an item is out of stock or the details are incomplete. You are not charged for declined orders.

Payment

You can pay by cash on delivery, by card on delivery (an extra 5% is added for card payments), or by bank transfer. Details are in our Delivery & Return Policy.

Delivery

We deliver across the UAE. Delivery options, times and fees are listed in our Delivery & Return Policy. Delivery is free on orders of AED 400 or more.

Returns, refunds and cancellation

You can cancel before dispatch and return unused, sealed items within 7 days. Opened sticks cannot be returned. Full details are in our Delivery & Return Policy.

Health warning

Heated tobacco products are not risk free and contain nicotine, which is addictive. They are intended for adults who would otherwise continue to smoke.

Information on this website

Our guides and reviews are for general information only. They are not medical advice.

Trademarks

TEREA, HEETS, IQOS and ILUMA are trademarks of Philip Morris Products S.A., used with permission.

Changes to these terms

We may update these terms. The version on this page on the day you order applies to that order.

Contact us

Call or WhatsApp +971 56 155 7615 or email info@tereaheetsdubai.ae.