Privacy Policy
What personal information TEREA HEETS Dubai collects when you visit our website or order, how we use it, who we share it with and the choices you have.
Last updated:
Who we are
This website is operated by TEREA HEETS Dubai. “We”, “our” and “us” in this policy mean TEREA HEETS Dubai.
- Website: tereaheetsdubai.ae
- Email: info@tereaheetsdubai.ae
- Phone: +971 52 618 1244
- Locations: Business Bay and Up Town Motor City, Dubai, United Arab Emirates
Information we collect
Information you give us
- Full name, email address and phone number
- Billing and delivery address
- Order details
- Messages and support requests
Information collected automatically
- IP address, browser and device type
- Pages visited, date and time of visit
- How you arrived at our website
- How you use the website
How we use your information
- To process and deliver your orders
- To confirm payments
- To contact you about orders, delivery and support
- To improve the website, its speed and its security
- To prevent fraud and misuse
- To send offers where you have allowed it
- To meet legal, tax and accounting duties
Services we use
We use trusted services to run the website and deliver orders. Each has its own privacy policy.
- Google Analytics and Google Tag Manager, to count visits and see which pages help customers
- WhatsApp (Meta), when you chat with us or send your order by WhatsApp
- Delivery partners, to bring your order
- Website hosting and technical providers
Cookies
Our website uses cookies to keep your cart and preferences, measure traffic and improve the site. You can block or delete cookies in your browser settings, but parts of the site, such as the cart, may then stop working.
How we share your information
We do not sell your personal information. We share it only when needed to run our business, deliver your order or follow the law: with delivery partners, payment providers, hosting and analytics providers, messaging services, and government or legal authorities when required by law.
Payment information
You pay by cash, card machine or bank transfer at or after delivery, so our website never asks for or stores your card number.
Marketing messages
If you order or contact us, we may send you service messages and, where allowed, offers. You can stop marketing messages at any time by telling us or using the unsubscribe option.
How long we keep data
We keep personal information only as long as needed to provide our services, complete orders, settle disputes and meet legal or accounting duties. After that we delete or anonymise it.
Your rights
You can ask us to:
- show you the personal information we hold about you
- correct information that is wrong or incomplete
- delete your data where the law allows
- stop certain uses of your data or withdraw your consent
These rights follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). Email info@tereaheetsdubai.ae to make a request.
Data security
We use reasonable technical and organisational measures to protect your information. No website or internet connection can be guaranteed to be completely secure.
Adults only
Our website and products are for adults only. We do not knowingly collect information from anyone under 18. If you think a minor has given us information, contact us and we will delete it.
Links to other websites
We are not responsible for the content or privacy practices of other websites we link to.
Changes to this policy
We may update this policy. Changes appear on this page with a new “Last updated” date.
Contact us
Questions or privacy requests: email info@tereaheetsdubai.ae or call +971 52 618 1244.
Call or WhatsApp +971 52 618 1244, 24 hours a day, every day. Email info@tereaheetsdubai.ae.