🌟 IQOS & RELX Product Guide

📅Expiration Date & Storage

• Shelf life: 12 months from manufacturing date
• Manufacturing date: Check batch code on pack bottom
• Storage temp: 15°C to 25°C (59°F to 77°F)
• Humidity: Keep in dry environment (below 70% RH)
• After opening: Use within 7 days for best quality
• Avoid: Direct sunlight, heat sources, moisture
• Freezing: Never store in freezer or fridge

✅Device Compatibility

• IQOS ILUMA PRIME ✓ Compatible
• IQOS ILUMA ✓ Compatible
• IQOS ILUMA ONE ✓ Compatible
• IQOS 3 DUO ✗ Not Compatible
• IQOS 3 MULTI ✗ Not Compatible
• IQOS 3 ✗ Not Compatible
• IQOS 2.4 Plus ✗ Not Compatible

🔍Check Authenticity

• Tax stamp: Verify country-specific tax seal
• Hologram: Reflective holographic strip on pack
• QR code: Scan on official IQOS app/website
• Pack quality: Sharp printing, no spelling errors
• Stick design: Metal heating element visible at tip
• Authorized retailers: Buy from official IQOS stores
• Price check: Suspiciously low prices = likely fake

💡Proper Usage Tips

• Insertion: Insert stick gently until tobacco line
• Don’t force: Never twist or push hard
• Heating time: Wait 20 seconds after vibration
• Usage duration: 14 puffs or 6 minutes (whichever first)
• Single use only: Each stick used once only
• Disposal: Let stick cool, then dispose properly
• Cleaning: No cleaning needed (blade-free technology!)

🌡️Quality Indicators

• Fresh sticks: Firm when gently squeezed
• Expired/old: May feel dry or brittle
• Moisture damage: Soft, mushy, or swollen pack
• Color: Should match original product color
• Smell test: Should have distinct tobacco aroma
• Heat distribution: Even heating indicates quality

📦Pack Information

• Pack size: 20 sticks per pack (standard)
• Carton: 10 packs per carton (200 sticks)
• Sealed packaging: Foil-sealed for freshness
• Batch code: Located on pack bottom
• Barcode: For retailer scanning and verification
• Warning labels: Health warnings as per local regulations

⚡SMARTCORE Technology

• Heating method: Induction heating (blade-free)
• Metal element: Heats from within the stick
• Temperature: Up to 350°C (662°F)
• Heating time: 20 seconds
• Session duration: 6 minutes or 14 puffs
• Auto-start: Available on ILUMA PRIME only
• No cleaning: Blade-free = maintenance-free

🔋Battery & Charging

• Charging port: USB-C (Type-C)
• Full charge time: 90-135 minutes (model dependent)
• Quick charge: 1 use = 1 minute 50 seconds
• Battery indicator: 4 LED lights on charger
• Uses per charge: 20 consecutive uses
• Power source: DC 5V / 2A adapter recommended
• Battery life: Designed for full day use

🧹Maintenance & Care

• Cleaning: NO internal cleaning required!
• Exterior: Wipe with soft, dry cloth weekly
• Charging contacts: Clean with cotton swab monthly
• Port care: Keep USB-C port free of debris
• Avoid liquids: Never use water or cleaning fluids
• Holder removal: Twist and pull gently if stuck
• Firmware updates: Update via IQOS app regularly

🌡️Operating Conditions

• Operating temp: 0°C to 40°C (32°F to 104°F)
• Charging temp: 0°C to 35°C (32°F to 95°F)
• Storage temp: -10°C to 45°C (14°F to 113°F)
• Humidity: 15% to 85% RH (non-condensing)
• Avoid: Direct sunlight, heat, extreme cold
• Water resistance: NOT water resistant

🛡️Warranty & Support

• Standard warranty: 12 months from purchase date
• Extended protection: Available with registration
• What’s covered: Manufacturing defects
• Not covered: Physical damage, water damage, misuse
• Registration: Register on IQOS website/app
• Customer support: 24/7 helpline available
• Service centers: Authorized centers for repairs

🔔LED Indicators

• White lights: Normal operation status
• Pulsing white: Device is heating
• Solid white: Ready to use
• Red lights: Error or issue detected
• Blinking red: Reset required
• No lights: Battery depleted, charge device
• 2 vibrations: Session complete

🔴Red Light Flashing

Solution: Reset device by pressing button for 10 seconds until all lights turn off. If problem persists, contact customer support. May indicate overheating or malfunction.

⚠️Device Not Charging

Solution: Check USB-C cable and adapter. Try different power source. Clean charging contacts with cotton swab. Ensure device is at proper temperature range (0-35°C).

🌫️Weak Vapor Production

Solution: Ensure TEREA stick is inserted fully (to tobacco line). Check battery level. Verify you’re using authentic TEREA sticks. If new stick has same issue, contact support.

🔄Holder Stuck in Charger

Solution: Gently twist holder left and right while pulling. Never force. If extremely stuck, contact authorized service center. Avoid using excessive force to prevent damage.

📦Pod Specifications

• Capacity: 2ml e-liquid per pod (varies by region)
• Puff count: ~600 puffs per pod (approximate)
• Coil technology: FEELM ceramic coil
• Nicotine strength: 3% or 5% (varies by region)
• Leak resistance: 11-layer leak-proof design
• Packaging: Child-resistant sealed packaging
• Pod per pack: 3 pods per pack (standard)

📅Expiration & Storage

• Shelf life: 18 months from manufacturing date
• Manufacturing date: Check batch code on pack
• Storage temp: 15°C to 25°C (59°F to 77°F)
• Keep sealed: Store in original packaging until use
• After opening: Use within 30 days for best quality
• Avoid: Direct sunlight, extreme heat, freezing
• Upright storage: Store pods vertically to prevent leaking

✅Device Compatibility

• RELX Infinity Pods → RELX Infinity, Phantom
• RELX Essential Pods → RELX Essential only
• RELX Artisan Pods → RELX Artisan only
• Cross-compatibility: Each device needs specific pods
• Pod versions: Check compatibility on packaging
• Generation: Use pods matching device generation

🔐Verify Authenticity

• Security code: Scratch-off verification code on pack
• Online check: Verify at official RELX website
• Hologram sticker: Reflective holographic seal
• QR code: Scan for authentication
• Packaging quality: Sharp printing, no misspellings
• Authorized retailers: Purchase from official stores
• Price verification: Unusually cheap = likely counterfeit

💡Proper Usage

• First use: Remove silicone caps from both ends
• Priming: Wait 30 seconds before first puff
• Insertion: Insert firmly into device until click
• Draw technique: Gentle, steady draws work best
• Pod removal: Pull straight out, don’t twist
• Replacement: When flavor weakens or vapor decreases
• Disposal: Dispose of used pods responsibly

🔍Quality Indicators

• E-liquid level: Visible through transparent window
• Color consistency: E-liquid should match flavor color
• Air bubbles: Small bubbles are normal initially
• Darkening: Slight darkening over time is normal
• Leakage: No visible liquid outside pod
• Flavor quality: Consistent taste throughout pod
• Pod seal intact: Packaging should be undamaged

🔋Battery & Power

• Battery capacity: 350-500mAh (model dependent)
• Charging port: USB-C (Type-C) fast charging
• Full charge time: 30-45 minutes
• Quick charge: 15 min = 80% battery
• Battery life: 1-2 days typical use
• Charge cycles: 300+ full charge cycles
• Power output: Regulated consistent output

🎯Device Operation

• Activation: Draw-activated (no buttons)
• Pod insertion: Insert firmly until audible click
• LED feedback: Lights up during draw
• Puff duration: Gentle, steady draws recommended
• Auto shut-off: After 10 seconds continuous draw
• Smart Pace: Vibration alerts on some models
• Leak Guard: Multi-layer leak protection

🧹Cleaning & Care

• Contacts: Clean with cotton swab weekly
• Exterior: Wipe with soft, dry cloth
• Air path: Blow gently to clear condensation
• Avoid water: Device is not water-resistant
• Pod storage: Remove pod if not using for 24+ hours
• Charging port: Keep free of debris and liquid
• Case storage: Use protective case when carrying

⚠️Troubleshooting Guide

• No vapor: Check pod connection, battery level
• Weak hits: Pod may be empty or contacts dirty
• Blinking light: Low battery, charge device
• Leaking: Check pod seal, replace if damaged
• Burnt taste: Pod empty or expired, replace pod
• Device not charging: Try different cable/adapter
• Gurgling sound: Condensation buildup, clean air path

🌡️Operating Conditions

• Operating temp: 0°C to 45°C (32°F to 113°F)
• Storage temp: -20°C to 60°C (-4°F to 140°F)
• Humidity: 5% to 95% RH (non-condensing)
• Avoid: Extreme heat, freezing, direct sunlight
• Car storage: Never leave in hot car
• Water protection: Not waterproof or water-resistant

🛡️Warranty Information

• Standard warranty: 6-12 months (check region)
• Registration: Register on RELX website/app
• Covered: Manufacturing defects only
• Not covered: Physical damage, liquid damage, misuse
• Proof required: Purchase receipt or invoice
• Customer support: Available via app and website

🟢Green / White Light

Meaning: Battery level above 60% – Device ready to use. Sufficient power for extended vaping session. No immediate charging needed.

🟡Yellow / Orange Light

Meaning: Battery level 30-60% – Moderate charge remaining. Consider charging soon. Good for several more sessions but plan to charge.

🔴Red Light

Meaning: Battery below 30% – Low battery warning. Charge device soon. May only have a few puffs remaining before shutdown.

⚪Flashing / Blinking

Meaning: Multiple causes: Pod not detected properly (reinsert pod), critically low battery (charge immediately), or device error (contact support if persistent).

🔵Blue Light (Charging)

Meaning: Device is currently charging. Pulsing indicates active charging. Solid blue means fully charged and ready to use.

💜Purple / Multi-Color

Meaning: Smart Pace alert (on compatible models). Indicates you’ve been vaping frequently. Reminder to moderate usage for better experience.