Delivery & Return

Delivery Policy – Terea Heets Dubai

Date: 12/02/26

At Terea Heets Dubai, we focus on fast, reliable, and secure delivery across the UAE.
Our logistics team works daily to ensure that your order arrives quickly, safely, and in perfect condition.
Below you will find complete information about our delivery zones, timelines, and order handling procedures.

Order Processing Time

• Orders are processed immediately after confirmation.
• Most orders are dispatched within 30–60 minutes during operating hours.
• Orders placed after the daily cut-off time may be scheduled for the next delivery window.

Delivery Coverage & Timeframes

Same-Day Delivery Cut-Off Time

Orders placed before 3:00 PM UAE time are usually eligible for same-day delivery in most service areas.
Orders placed after the cut-off time may be delivered the following morning depending on courier availability.

Order Tracking & Communication

• Customers may receive confirmation via phone, WhatsApp, or email.
• Our delivery team may contact you before arrival to confirm the delivery location.
• Please ensure your phone number and address are correct when placing the order.

Failed Delivery Attempts

If the courier is unable to reach you or deliver the order due to incorrect address information,
the order may be rescheduled for delivery. Additional delivery charges may apply in certain cases.

Return & Refund Policy

We want every customer to be satisfied with their purchase. If there is any issue with your order,
please contact our support team and we will assist you as quickly as possible.

Return Eligibility

You may request a return within 7 days of receiving your order if the following conditions are met:

• The item is unused and in its original packaging.
• The product is not damaged due to customer misuse.
• The item is returned with all included accessories or packaging.

Non-Returnable Items

Due to hygiene and product safety regulations, certain products cannot be returned once opened, including:

• Opened heatsticks or consumable tobacco products
• Products with broken seals
• Items damaged after delivery
• Clearance or discounted items

Refund Processing

• Refunds are issued after returned items are inspected.
• Approved refunds are processed within 7–14 business days.
• Refunds will be sent using the same payment method used for the purchase.

Order Cancellation

Orders can be cancelled before the order has been dispatched.
Once an order is out for delivery, cancellation may not be possible.

Contact Information

If you have any questions about delivery, returns, or your order, please contact our support team:

• Email: info@tereaheetsdubai.ae
• Phone / WhatsApp: +971564584401
• Website: https://tereaheetsdubai.ae

Our goal is simple: provide fast delivery, genuine products, and reliable customer support for adult users across the UAE.