What to do If IQOS Iluma One Auto-Start Not Working?

Introducing the Iluma One Auto-Start Feature

The IQOS Iluma One has become a fan favourite due to its convenience, tech, and design. Its auto-start feature is a game changer; it’s so smooth and user-friendly. However, some users are experiencing issues with this feature and are asking, “Why is my IQOS Iluma One not auto-starting?” In this guide, we’ll cover the possible reasons, troubleshooting, and tips to get auto start working.

Key Features of IQOS Iluma One

The IQOS Iluma One stands out in the world of heated tobacco devices. Here are some of the notable features:

If the auto-start feature isn’t working, it could result from minor issues or hardware glitches. Here’s everything you need to know about getting the IQOS Iluma One’s auto-start back in action.

Why IQOS Iluma One Auto-Start Might Not Be Working

The IQOS Iluma One auto-start feature uses smart technology to automatically start heating the tobacco when a Terea stick is inserted. However, several factors could prevent this feature from working as expected:

1. Low Battery Level
   If the battery is too low, the auto-start may not activate. While the IQOS Iluma One has an impressive 1728 mAh battery, frequent use can drain it faster. Ensure the device is adequately charged before use.
2. Incorrect Terea Stick Insertion
   The auto-start function activates when a Terea stick is correctly inserted. If the stick is not fully or correctly placed, the device may not recognise it. Make sure to insert the stick as per the device instructions.
3. Device Malfunctions or Software Glitches
   Like any electronic device, software glitches can occur. A quick restart might fix the issue if the device has a minor software bug.
4. Temperature Sensitivity
   The Iluma One may stop functioning correctly in extreme temperatures. If it’s very hot or cold outside, the auto-start feature may malfunction. In such cases, allow the device to reach room temperature before trying again.
5. Faulty or Damaged Terea Stick
   Terea sticks must be intact for the auto-start to work correctly. Damaged or broken sticks may prevent the device from starting.

Step-by-Step Troubleshooting for IQOS Iluma One Auto-Start Not Working

Here are some practical troubleshooting steps to restore the auto-start function:

Step 1: Check the Battery Level

Even if your IQOS Iluma One has power, it’s essential to ensure that the battery level is high enough. Here’s how to check and charge the device:

1. Plug in the IQOS Iluma One using the USB-C charging cable.
2. Let it charge for at least 1.5 hours.
3. Verify the battery status by checking the LED lights.

If the auto-start still doesn’t work after a full charge, try the next step.

Step 2: Correctly Insert the Terea Stick

Ensure you’re inserting the Terea stick correctly. Here’s the right way:

1. Gently insert the Terea stick until it stops.
2. Avoid twisting or forcefully inserting the stick, as this can damage the device.
3. Once inserted correctly, the device should automatically start heating.

Step 3: Restart the Device

Restarting the IQOS Iluma One can often fix small software issues:

1. Press and hold the power button for 10 seconds.
2. Release the button and wait for the device to restart.
3. Once restarted, try inserting the Terea stick again.

Step 4: Allow the Device to Adjust to Room Temperature

If the device has been in a hot or cold environment, let it adjust to room temperature. Extreme temperatures can disrupt functionality.

1. Place the IQOS Iluma One in a shaded, room-temperature environment.
2. Wait for 10–15 minutes to allow the device to stabilize.
3. Attempt to use the auto-start feature again.

Step 5: Check the Condition of the Terea Stick

Damaged Terea sticks may cause the auto-start feature to malfunction. Inspect the stick before inserting it:

1. Look for visible damage on the stick.
2. Ensure there’s no loose tobacco or damaged heating element.
3. Use a new Terea stick flavor if necessary.

Step 6: Reset the IQOS Iluma One

If none of the above methods work, you may need to reset the device. Here’s how:

1. Press the power button and hold it for at least 15 seconds.
2. Wait for the device to blink, indicating a reset.
3. Insert a Terea stick and check if the auto-start feature works.

What is Smartcore Induction Heating in IQOS Iluma One?

IQOS Iluma One has Smartcore Induction Heating technology that heats the tobacco without combustion. The induction system heats the stick to 350°C in 20 seconds; it’s consistent.

Auto-start uses this induction system to detect when a Terea stick is inserted. If there’s an issue with the heating element, it may not work on auto-start. In this case, you may need to contact IQOS support or visit an authorized service centre.

Common Problems with IQOS Iluma One Auto-Start and How to Avoid Them

Some frequent issues related to the IQOS Iluma One auto-start function can be avoided with simple habits and regular maintenance:

When to Get Help

If auto-start doesn’t work after trying all that, it’s a hardware issue. Here’s when to get professional help:

• Software Glitches: If the device is malfunctioning often, a software update or repair is needed.
• Damaged Parts: Any visible damage to the heating chamber or Terea stick port will prevent auto-start.
• Battery: If the battery doesn’t hold a charge or drains too fast, it needs replacement.

Contact IQOS Support

For more help, contact IQOS customer support. They can help with troubleshooting, guide you on how to use it properly and arrange repairs if needed.

Conclusion

The auto-start on IQOS Iluma One is designed to be hassle-free. If your IQOS Iluma One auto-start is not working, follow the above steps to fix the issue. Remember, regular charging, correct Terea stick insertion, and moderate temperature can prevent many issues. For all your IQOS and Terea stick needs, Terea Heets Dubai has got you covered with fast and reliable delivery across the UAE.

Use and maintain properly, and you can continue to enjoy the smooth experience of IQOS Iluma One.

FAQ: IQOS Iluma One Auto-Start Troubleshooting

Why is my IQOS Iluma One auto-start not working?

• There are a few reasons why auto-start may not work: low battery, incorrect Terea stick insertion, extreme temperatures, or minor software glitches. Following the troubleshooting steps—charging the device, inserting the stick correctly, restarting the device, and letting it adjust to room temperature—can fix the issue.

How to insert the Terea stick into the IQOS Iluma One?

• Insert the Terea stick straight into the device until it stops. Do not twist or force it; this can damage the stick or the device. Correct insertion will activate the auto-start, and the heating will start.

What to do if the device is still not working after charging?

• If the device is fully charged but not working, try restarting the device. Press and hold the power button for 10 seconds and then release. Once it restarts, insert a Terea stick to see if auto-start works.

Can extreme temperatures affect auto start?

• Yes, extreme heat or cold can affect IQOS Iluma One performance. If the device has been exposed to extreme temperatures, bring it back to room temperature before using it. Auto start works better when the device is at room temperature.

How can I check if the battery is causing the auto-start issue?

• Check the battery by plugging the IQOS Iluma One into a power source and charging it for at least 1.5 hours. After fully charging, check the LED lights to see if it’s fully powered. Low battery is a common reason autostart doesn’t work.

Can a damaged Terea stick stop auto-start?

• Damaged Terea sticks can prevent auto start from working. Check for any visible tears, loose tobacco, or other damage. If you see any, try with a new Terea stick to see if auto start works with it.

How do I reset IQOS Iluma One?

• To reset IQOS Iluma One, press and hold the power button for 15 seconds until the LED lights blink, which means it’s reset. After reset, insert a Terea stick and check if auto start works.

How often should I charge IQOS Iluma One?

• With a 1728 mAh battery, IQOS Iluma One can support 20 consecutive uses per charge. Charge the device after each full day of use for optimal performance.

Does auto start work with all types of sticks?

• No, IQOS Iluma One only works with Terea sticks. Using other types of sticks like IQOS HEETS may damage the device. Always use Terea sticks for the best performance and compatibility.

When should I contact IQOS support for auto-start issues?

• If you’ve tried all the troubleshooting steps—charging, restarting, resetting, and temperature adjustment—and auto start still doesn’t work, it’s time to contact IQOS support. Persistent issues may be a hardware defect that needs professional assessment or repair.

How long does IQOS Iluma One take to heat up with auto start?

• IQOS Iluma One heats up in 20 seconds and reaches 350°C (660°F) for a smooth and consistent experience. If it takes longer, a restart or reset may be needed.

Check out this blog for more solutions related to IQOS devices.

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